Mostbet Privacy Policy

This section explains how personal information of users in India is collected, used, and protected when they access the online casino and sportsbook services.

Types of personal data collected

The platform may collect and process the following categories of personal information:

• Identification details, such as full name, date of birth, nationality, and identity document details for verification.
• Contact details, such as email address, mobile number, and residential address.
• Account details, such as username, password (stored in encrypted form), language preference, and game or betting history.
• Financial and transaction details, such as payment method, bank or wallet identifiers, deposits, withdrawals, and betting transactions.
• Technical data from devices, such as IP address, browser type, operating system, device identifiers, and log files.
• Usage information, such as pages visited, time spent, clicks, and interaction with games, sports events, and account features.

Personal information is usually collected:

• When the user registers an account or updates profile details.
• When the user makes deposits, withdrawals, or participates in betting or casino games.
• When the user communicates with customer support or responds to compliance requests.
• Through cookies and similar technologies on the website and related online services.

Purposes for collecting personal information

Personal information is collected and processed only for specific, legitimate purposes, which may include:

• Creating, managing, and maintaining the user account.
• Verifying the age and identity of the user and conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
• Processing financial transactions and maintaining accurate transaction records.
• Providing access to online betting and casino services and handling game or bet settlements.
• Detecting, preventing, and investigating fraud, misuse of services, or security incidents.
• Complying with legal and regulatory obligations, including record-keeping and reporting requirements.
• Improving website performance, user experience, and service features based on aggregated data and analytics.

Personal information is processed on the basis of:

• User consent provided at registration and during use of services.
• Contractual necessity for providing gaming and betting services.
• Legal obligations under applicable laws.
• Legitimate interests, such as prevention of fraud and security of systems, while respecting user rights.

Technical and organisational protection measures

The operator applies appropriate technical and organisational measures designed to safeguard personal information from unauthorised access, alteration, disclosure, or destruction. These measures may include:

• Encryption of data during transmission using secure socket layer (SSL) or similar protocols.
• Storage of passwords in hashed or otherwise protected form.
• Role-based access control so that only authorised personnel access personal information.
• Regular security audits, monitoring, and logging of system access.
• Segregation of data and use of secured databases and data centres.
• Internal policies and staff training on confidentiality and data protection duties.

Users are encouraged to:

• Keep their login credentials confidential.
• Use strong passwords and change them regularly.
• Log out after every session, especially on shared devices.

User rights in relation to personal information

Subject to applicable law, users in India have the following rights regarding their personal information held by this service:

• Right of access: to request confirmation whether personal data is processed and to receive a copy of such data, subject to identity verification.
• Right to correction: to request correction or updating of inaccurate or incomplete personal details.
• Right to deletion: to request deletion of personal information in certain circumstances, for example when data is no longer necessary for the purposes for which it was collected, subject to legal and regulatory retention obligations.
• Right to restrict processing: to request limitations on processing in specific situations permitted by law.
• Right to withdraw consent: to withdraw consent for specific processing activities, without affecting previous processing carried out prior to withdrawal, while understanding that some services may no longer be available.

Requests to exercise these rights can be made through the contact methods set out later in this document. The operator may request additional information to verify identity before acting on such requests.

Compliance with India laws and international standards

The handling of personal information seeks to reflect relevant principles of Indian data protection norms, consumer protection laws, and any sector-specific guidance relating to online gaming and betting. Where applicable, safeguards aligned with international standards, such as the principles found in the EU General Data Protection Regulation (GDPR), are adopted in relation to fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. Compliance measures are regularly reviewed to adapt to changes in law, regulatory expectations, and best practices in data security.

This section describes how personal and non-personal information is used once collected from users of the online betting and casino services in India.

Main purposes of use

Personal data is used in a lawful, fair, and transparent manner for the following purposes:

1. Account creation and management
   • To register new user accounts and authenticate logins.
   • To maintain account settings, language preferences, and communication preferences.
2. Provision of services and transactions
   • To provide access to sports betting, casino games, and related online features.
   • To process deposits, withdrawals, bonus credits, and settlements of bets or games.
   • To validate and complete payment transactions through approved payment service providers.
3. Customer support and communication
   • To respond to user queries, complaints, and service requests.
   • To send essential service messages, such as transaction confirmations, security alerts, and policy notifications.
4. Service improvement and analytics
   • To analyse aggregated behaviour on websites and apps in order to improve navigation, content, and performance.
   • To understand how users interact with games and sports markets to enhance user experience and system stability.
   • To conduct statistical and business analysis using de-identified or aggregated data where appropriate.
5. Responsible gaming and risk management
   • To monitor betting patterns for signs of misuse or harmful behaviour.
   • To implement responsible gaming tools and to enforce self-exclusion or account limits where applicable.
6. Marketing and user communication
   • To send marketing communications, promotions, or newsletters where the user has given valid consent or where permitted by law.
   • To personalise marketing content based on lawful profiling or segmentation using limited data such as preferences and activity history.
   • Users may opt out of marketing communications at any time through account settings or stated unsubscribe options.
7. Legal, regulatory, and compliance obligations
   • To perform KYC and AML checks, sanctions screening, and fraud prevention.
   • To retain records of transactions and communications for periods required by law or regulators.
   • To respond to lawful information requests from authorities, courts, or regulatory bodies.

Lawful bases for processing information

Personal information is processed only when there is a valid legal ground, such as:

• User consent for specific purposes like marketing communications or use of certain cookies.
• Performance of a contract for providing gaming and betting services and managing user accounts.
• Compliance with legal obligations related to financial reporting, anti-fraud, anti-money laundering, and age verification.
• Legitimate interests of the operator, such as security of systems, prevention of misuse, and improvement of services, provided the interests and fundamental rights of the user are respected.

Information is not sold for unrelated commercial purposes. Any use of data beyond the purposes outlined in this document will be based on a suitable legal basis and, where required, additional user consent.

Users in India are entitled to understand and control how their personal information is stored and used.

How users can access their personal data

• Logged-in users can access key personal and account details directly through their profile or account settings.
• For additional information about data held, users may submit a written request to customer support or the data protection contact provided in this document.
• Before providing access, the operator may ask for identity verification documents to protect user privacy and security.

Updating and correcting personal information

• Certain personal details, such as contact number or address, can usually be updated through the account profile section.
• If any personal information is inaccurate or incomplete and cannot be edited through the account interface, the user may contact support to request correction or update.
• The operator may request supporting documents, such as proof of address or identification, before making corrections that affect verified details.

Deletion of personal data

• Users may request deletion of their personal information, subject to technical feasibility and legal obligations.
• Some information must be retained for a minimum period to comply with anti-money laundering rules, tax and accounting laws, regulatory requirements, or for the establishment, exercise, or defence of legal claims.
• Once legal retention periods expire and data is no longer required for the stated purposes, personal information will be securely deleted, anonymised, or archived.

Consent to security checks and payment processing

By creating an account and using the services, the user acknowledges and consents that:

• Security checks may be carried out at any time to validate identity, age, location, payment methods, and activity in relation to fraud prevention and legal compliance.
• Identity verification may involve checking data provided by the user against third-party databases or verification services where legally permissible.
• Payment and financial data may be processed and stored by secure third-party payment service providers, banks, card schemes, and wallet operators, in order to complete deposits, withdrawals, and other account-related transactions.

These third parties are required to handle personal data in line with contractual obligations, confidentiality duties, and applicable data protection standards.

Responsible handling of personal information includes special care for users who are minors.

• The services offered on this website are intended only for persons who are 18 years of age or older, or who have reached the legal age for participating in online gaming and betting in their jurisdiction, whichever is higher.
• During registration and at later stages, users may be asked to confirm that they are at least 18 years old and to provide documents for age verification.
• The operator does not intentionally collect or process personal data of persons under 18 years of age and does not knowingly permit them to use the services.
• Since age cannot be confirmed in every case without official documents, an account may be created using false information. If it is discovered that a user is underage:
  • The account will be closed as soon as reasonably practicable.
  • Any personal information relating to the minor will be deleted or anonymised, subject to legal and regulatory retention duties.
• Parents or legal guardians who believe that a minor has provided personal data or accessed the services may contact the support team and provide proof of guardianship to request closure of the account and removal of the child’s data, where permitted by law.

The operator encourages parents and guardians in India to monitor online activity of minors and use parental control tools to restrict access to gambling-related websites.

The nature of online betting and casino services may require processing of personal data across different countries.

• Personal information collected from users in India may be transferred to, stored in, or processed in data centres and locations outside India.
• Such locations may include countries where the operator or its group companies, partners, payment providers, or service vendors maintain operations, technical infrastructure, or support functions.
• These jurisdictions may have data protection laws that are different from those in India. In such cases, contractual and technical safeguards are implemented to protect personal data.

To protect user privacy in cross-border data flows, the operator aims to:

• Enter into appropriate data protection agreements or contractual clauses with third parties receiving personal information.
• Limit access to personal data to persons who need it for legitimate business purposes.
• Apply data minimisation practices and secure transfer protocols.

By using this website and related services, creating an account, or continuing to use the platform after being informed of this Privacy Policy, the user consents to:

• The transfer and processing of personal data outside India for the purposes described in this document.
• The involvement of affiliated entities and carefully selected third-party partners that are contractually bound to maintain confidentiality and adequate protection of the information.

All parties handling user data are expected to adopt suitable technical and organisational measures that align with the security and privacy commitments described in this Privacy Policy.

This section explains how the legal disclaimer interacts with the rules in this Privacy Policy.

• The contents of this Privacy Policy describe general standards for collection, use, protection, and disclosure of personal information. In specific cases, a legal disclaimer on the website, in the user agreement, or in a related document may limit or refine the way certain rules apply.
• Such a disclaimer may clarify responsibilities, allocate risk, or address specific scenarios, such as regulatory investigations, fraud prevention activities, or system incidents.
• Where there is an inconsistency between a particular disclaimer and a general statement in this Privacy Policy, the specific disclaimer may govern in relation to that situation, to the extent permitted by applicable law.

The legal disclaimer applies when the user:

• Confirms acceptance of the terms during registration or account use.
• Accepts updated terms presented online or communicated through the website or mobile services.
• Continues accessing or using the services after being notified of changes, where the law permits acceptance by continued use.

Users are encouraged to review the Privacy Policy, the terms and conditions, and any related notices periodically to understand their rights and obligations in the context of online services and data protection.

Cookies are small text files stored on a user’s device by the browser when accessing online services. This website uses cookies and similar technologies to provide a more reliable and efficient experience.

Types of information collected through cookies

Cookies may collect information such as:

• IP address and approximate location.
• Device type, browser version, and operating system.
• Pages visited, time spent on pages, and navigation paths.
• Login status and session identifiers.

Purposes for using cookies

Cookies are used for the following purposes:

• Functional use: To remember user preferences, such as language and display settings, and to keep users logged in during a session.
• Statistical and analytics use: To compile anonymous statistics about how visitors use the website, including which pages are visited and which features are used.
• Behaviour analysis: To understand patterns of interaction, detect potential misuse, and improve stability and security of the online services.
• Personalisation: To adapt content, game listings, and sports events to user interests based on previous interactions, where legally allowed.
• Service improvement: To test new features and optimise user journeys based on aggregated usage data.

Cookie duration and retention

• Cookies may be session-based (deleted when the browser is closed) or persistent (stored for a defined period).
• Unless a shorter period is required for technical or security reasons, cookies used for analytics, personalisation, and preference storage are generally kept for up to 1 year, after which they are automatically removed or renewed based on user interaction.

User control over cookies

• Most browsers allow users to manage cookie settings, including blocking or deleting cookies.
• Restricting cookies may impact availability of some features or reduce the quality of the user experience on the website.
• By continuing to browse or use the services after seeing a cookie notice, the user consents to the use of cookies in line with this section and relevant local regulations.

This section explains how users from India accept and are bound by the terms of this Privacy Policy.

• By accessing or using the website, registering an account, or participating in any online betting or casino activity offered, the user confirms full and informed acceptance of this Privacy Policy.
• Acceptance includes consent to the collection, processing, storage, transfer, and disclosure of personal information as described in this document, subject to applicable law.
• If a user does not agree to any part of this Privacy Policy, the user should stop using the website and related services and request account closure where necessary.
• The operator may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or data protection practices.
• The most recent version of the Privacy Policy, as posted on the website, will apply to the use of services. Continued use of the website after changes are published constitutes acceptance of the updated version, to the extent permitted by law.

Users are advised to review this document periodically to remain informed about how personal information is handled.

In the course of providing online betting and casino services in India, personal information may be shared with selected third parties for legitimate purposes.

Types of third parties who may receive personal data

Personal information may be shared, to the extent necessary, with:

• Group companies and affiliates involved in operating or supporting the services.
• Payment service providers, banks, card schemes, wallet operators, and financial institutions handling deposits and withdrawals.
• Identity verification, KYC, AML, and fraud-prevention service providers.
• Technology vendors providing hosting, data storage, email delivery, analytics, security, and customer support tools.
• Professional advisers, such as auditors, legal counsel, or consultants, engaged to support compliance and risk management.
• Law enforcement agencies, regulators, tax authorities, or courts when disclosure is required by law or for the defence of legal claims.

A non-exhaustive list or description of key partners and categories of data shared may be provided on the website or made available upon request, subject to confidentiality and security considerations.

Purposes and conditions for sharing information

Information is shared only for specific purposes such as:

• Processing payments and verifying financial transactions.
• Confirming identity, age, and location of users for compliance and risk control.
• Providing technical infrastructure, hosting, and maintenance of the website and apps.
• Conducting analytics, security monitoring, and system optimisation.
• Complying with legal duties, responding to disputes, and enforcing contractual rights.

Third parties receiving personal data are required to:

• Use the information only for the agreed purposes.
• Implement suitable security measures to protect the data.
• Keep the information confidential and not disclose it further without proper authority.

By providing personal information and using the services, the user consents to such sharing for the purposes outlined in this Privacy Policy and in accordance with applicable law.

The website may contain links or references to external websites and online services provided by third parties.

• These external websites have their own privacy policies, terms and conditions, and data protection practices, which may differ from those described in this document.
• The operator does not control and is not responsible for the content, security, or handling of personal information by third-party websites.
• When a user clicks a link and leaves this website, collection, use, and disclosure of personal data become subject to the privacy practices of the external site.

Users are advised to:

• Review the privacy policy and terms of each external website before providing personal information or engaging in transactions.
• Exercise caution when sharing sensitive data, such as payment details, on third-party platforms.

Inclusion of a link to another website does not imply endorsement or responsibility for that website’s practices. Any concerns regarding data handling by external sites should be addressed directly to the operators of those websites.